BIAW - Building Industry Association of Washington

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An online seminar is a "live," web-based training. With an internet connection and a phone line, participate in any of the listed seminars.

There are no set up fees, no travel costs and no down time to and from training.
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Conflict Resolution

Conflict Resolution
Supervisory Series: 1 of 10

Date: Thursday, November 16, 2005
Time: 1:00 pm Pacific - 4:00 pm Eastern
Place: Your desktop
Length: 60 minutes
Cost: $65.00 (With appropriate code the cost will be adjusted on your registration form. If you have questions, please call 1-800-752-5446)

Caryn Tilton

Description:
Conflict on the job usually occurs for two reasons: lack of interpersonal communication skills and/or differences about the way work gets done. There are also other reasons for conflict such as differing values, unmet needs, personality differences, divergent goals, and role pressures. Conflict can occur between two individuals or among several employees in a group or team setting where they have an interdependent working relationship. Your instructor will teach you how to recognize and respond to conflict. Conflict is a natural part of life and when managed, it serves as a healthy stimulus for needed change and for gaining appreciation for diverse opinions.

Presenter:

Caryn Tilton
Caryn Tilton has owned and operated Caryn Tilton Consulting since 1984. For the past twenty years, the company's primary focus has been organizational development and employee management programs for both public and private organizations. Ms. Tilton has taught classes in local universities and dozens of organizations. She has authored personnel policy manuals, supervisory guidelines, and management and frontline employee training curriculum. She has also developed employee performance review models, compensation models, and comprehensive management systems. Working with local government leaders, Ms. Tilton developed Board Dynamics a governance model for elected and appointed officials.

As a consultant, Ms. Tilton has restructured and reorganized departments and organizations. She has led process redesign teams and taken local governments and private companies through in-depth strategic planning and business plan preparation.

Speaking at local and national conferences Ms. Tilton has presented keynote and breakout sessions for public and private sector associations.

In 2003, Caryn Tilton Consulting LLC created a new Online Division offering live web-based seminars to people around the world! The Web Design Team at CTC builds e-Learning Centers for associations, government organizations and corporations across the country. Please visit the CTC Web Site www.ctconsulting.com for a complete list of web seminar topics and call Caryn at 1-800-752-5446 if you are interested in an e-Learning Center for your organization.

In 2005, Ms. Tilton wrote a business plan for a non-traditional group purchasing organization, National Purchasing Partners. As Vice President for the new venture, Ms. Tilton works with Health Resource Services and Intermountain Healthcare in providing reduced cost purchasing opportunities to member organizations in fifty states.

CEUs:

This continuing medical laboratory education activity is recognized by the American Society of Clinical Pathologists as meeting the criteria for 1.0 hour of CMLE credit. ASCP CMLE credit hours are acceptable to meet the continuing education requirements for the ASCP Board of Registry Continuing Competence Recognition Program. This approval does not qualify in California.

Amerinet Central is approved as a provider of continuing education programs in the clinical laboratory sciences by the American Society for Clinical Laboratory Sciences (ASCLS) P.A.C.E.® program. This program is approved for 1.0 continuing education hours. Program number 492-011-05. Level - Basic.

Inquisit® is an approved provider of nursing continuing education by the Pennsylvania State Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. This activity offers 1.0 contact hour.

Inquisit® is approved by the Iowa State Board of Nursing as a provider of continuing education credits. Provider number 333. This program offers 1.0 contact hour.

Inquisit® is approved by the Florida Department of Health Board of Nursing as a provider of continuing education credits. Provider number 3160. This program offers 1.0 contact hour.

Inquisit® is approved by the Board of Registered Nursing State of California as a provider of continuing education credits. Provider number CEP 13129. This program offers 1.0 contact hour.

Inquisit® is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. This program will provide 1.0 ACPE Contact Hours under program number 232-000-05-010-L04.

Participants who successfully complete this program will receive 1.0 hour of continuing education. They may be applied toward ISM C.P.M. recertification and/or A.P.P. reaccreditation program requirements. ISM's consent to provide a program number for this educational event is not an endorsement of this program or its content by ISM. Program number ANN-05-0116.

Amerinet Central is authorized to award 1.0 hours of pre-approved category II (non-ACHE) continuing education credit for this program toward advancement or re-certification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward Category II credits should list their attendance when applying for advancement or recertification in ACHE.

This program has been approved for 1 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Who Should Attend:

Supervisors or those on a career path to become a supervisor.

Participants Receive:

• Key Points Summary
• Communication Guidelines

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